Sales Policy

Effective Date: December 31, 2024

At Zenvia, we are committed to providing our customers with high-quality products at competitive prices. To ensure a smooth and secure shopping experience, we have outlined our Sales Policy, which governs the terms under which we sell our products.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, availability is subject to change without notice due to demand, stock levels, or other unforeseen circumstances. If an item you order is out of stock or unavailable, we will notify you as soon as possible and offer you the option to:

  • Choose an alternative product.
  • Cancel the order for a full refund.
  • Wait for the item to become available (if applicable).

2. Pricing and Payment

  • Prices: All prices displayed on Zenvia are in US dollars and include applicable taxes unless otherwise specified. Prices may change from time to time due to various factors such as sales, promotions, and inventory changes. You will be charged the price shown at the time of your order.

  • Payment Methods: We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. Your payment will be processed immediately upon order confirmation.

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This confirmation is an acknowledgment of your order and does not signify that the transaction is complete until it has been processed and shipped.

3. Shipping and Delivery

  • Shipping: We offer various shipping options, including standard and expedited shipping. Shipping fees are calculated at checkout based on the delivery method selected and the destination.

  • Processing Time: Orders are typically processed within 1-2 business days. You will receive an email notification once your order has been shipped, including tracking information (if applicable).

  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Domestic orders usually take between 3-7 business days to arrive, while international orders may take longer.

  • Shipping Restrictions: We currently ship to most locations within the United States and internationally. However, certain restrictions may apply to some products, and additional shipping fees may apply for international orders.

4. Sales Tax

Sales tax is calculated based on your shipping address and in compliance with state and local regulations. The tax amount will be shown during the checkout process.

5. Order Cancellations

You can cancel your order at any time before it has been shipped. Once your order has been shipped, it cannot be canceled, but you may return the item according to our Refund and Returns Policy.

6. Promotions and Discounts

We occasionally offer promotional discounts and sales on various products. Discounts and promotional codes can only be applied to full-priced items and cannot be combined with other offers or used on sale items. Each promotion or discount has specific terms and conditions, which will be outlined at the time of the offer.

7. Return and Refund Policy

Please refer to our Refund and Returns Policy for details on how returns and refunds are handled.

8. Customer Service

If you have any questions about our products, services, or policies, please contact us at info@zenvia.site or call us at (757) 245-6312. Our customer service team is available to assist you with any inquiries.

9. Limitation of Liability

Zenvia will not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the total purchase price paid for the product, excluding any shipping fees.