Privacy Policy

Effective Date: December 31, 2024

At Zenvia, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (zenvia.site), make purchases, or interact with us. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a seamless and personalized experience, we collect the following types of information:

1.1 Personal Information

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Addresses
  • Payment Information (credit card numbers, billing addresses)

We collect this information when you make a purchase, subscribe to our newsletter, or engage with us through customer support.

1.2 Non-Personal Information

  • IP Address
  • Browser Type
  • Device Information
  • Usage Data (pages visited, time spent on pages, and interaction with content)

We collect non-personal information automatically through cookies and other tracking technologies. This data helps us analyze website traffic and improve user experience.

1.3 Cookies and Tracking Technologies

We use cookies to enhance the functionality of our website and improve your user experience. Cookies are small text files that are stored on your device when you visit our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Process Transactions

  • To fulfill orders and process payments securely.
  • To communicate with you regarding your orders, including confirmations, shipping notifications, and customer support.

2.2 To Improve Our Services

  • To analyze user behavior and website performance to improve our site’s functionality and user experience.
  • To personalize your experience on our website by presenting products and offers based on your interests.

2.3 To Send Marketing Communications

  • With your consent, we may send promotional emails, newsletters, and offers about our products and services.
  • You can opt-out of these communications at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

2.4 For Legal Compliance

  • We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from authorities or protecting our rights and interests.

3. How We Share Your Information

We are committed to keeping your information confidential. We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

  • We may share your information with third-party service providers who help us with payment processing, order fulfillment, and email marketing. These providers are obligated to protect your information and use it only for the purposes for which it was provided.

3.2 For Legal Reasons

  • We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, investigate fraud, or ensure the safety of our users.

4. Data Security

We take the security of your personal information seriously and use industry-standard security measures to protect it. We employ secure encryption technology to safeguard sensitive data during transmission. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

5.1 Access

You have the right to request access to the personal information we hold about you.

5.2 Correction

You have the right to request that we correct any inaccuracies in your personal information.

5.3 Deletion

You may request that we delete your personal information, subject to certain legal obligations.

5.4 Opt-Out of Marketing Communications

You may opt-out of receiving marketing emails at any time by following the instructions in the email or contacting us directly.

To exercise any of your rights or if you have any concerns about your personal information, please contact us at info@zenvia.site.

6. Third-Party Links

Our website may contain links to third-party websites that are not controlled or operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us: